Training
Practical, participative training, directly applicable.
We train your teams to embody your promise: posture, language, product knowledge and client relationship.
Our training areas
Five families, adaptable programmes.
Each programme is tailored to your menu, your teams and your clientele.
01
Service excellence
Welcome, posture and presence, personalisation, anticipating needs, farewell.
02
Client relationship
Verbal and non-verbal communication, handling sensitive situations, complaints, loyalty.
03
Commercial performance
Recommendation, elegant upselling, product storytelling, offer elevation.
04
Management
Briefings, transmitting standards, feedback, follow-up, training internal trainers.
06
Onboarding
Onboarding new team members and structured skill-building.
Detailed themes
A complete foundation, composed around your priorities.
- Fundamentals of fine hospitality
- Codes of luxury
- Posture and presence
- Verbal and non-verbal communication
- Service personalisation
- Anticipating needs
- Handling demanding clients
- Handling complaints
- Excellence in welcome and farewell
- Elegant upselling
- Growing average spend without pressure
- Product storytelling
- Tea knowledge and service
- Coffee knowledge and service
- Supporting managers
- Training internal trainers
Engagement formats
From short formats to long-term support.
- One-off audit
- Consulting day
- Multi-day engagement
- In-person training
- Practical workshop
- Conference
- Remote support
- Manager training
- Opening support
- Multi-week programme
- Post-training follow-up
- French or English
As engagements are bespoke, no fixed price is displayed. Every intervention is built around the needs, teams, level of maturity and goals of the establishment.